Website Visitors

Like most website operators, Hatsmithe collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hatsmithe’s purpose in collecting non-personally identifying information is to better understand how Hatsmithe’s visitors use its website. From time to time, Hatsmithe may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Hatsmithe also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Hatsmithe.com blogs/sites. Hatsmithe only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Hatsmithe’s websites choose to interact with Hatsmithe in ways that require Hatsmithe to gather personally-identifying information. The amount and type of information that Hatsmithe gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Hatsmithe.com to provide a username and email address. Those who engage in transactions with Hatsmithe are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Hatsmithe collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Hatsmithe. Hatsmithe does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Hatsmithe may collect statistics about the behavior of visitors to its websites. Hatsmithe may display this information publicly or provide it to others. However, Hatsmithe does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Hatsmithe discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hatsmithe’s behalf or to provide services available at Hatsmithe’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hatsmithe’s websites, you consent to the transfer of such information to them. Hatsmithe will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hatsmithe discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hatsmithe believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hatsmithe, third parties or the public at large. If you are a registered user of Hatsmithe.com and have supplied your email address, Hatsmithe may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Hatsmithe and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hatsmithe takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Hatsmithe uses cookies to help Hatsmithe identify and track visitors, their usage of Hatsmithe website, and their website access preferences. Hatsmithe visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hatsmithe’s websites, with the drawback that certain features of Hatsmithe’s websites may not function properly without the aid of cookies.

Business Transfers

If Hatsmithe, or substantially all of its assets, were acquired, or in the unlikely event that Hatsmithe goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hatsmithe may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Hatsmithe may change its Privacy Policy from time to time, and in Hatsmithe’s sole discretion. Hatsmithe encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Hatsmithe.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

For more details please see the following:
PayPal Privacy Policy
Stripe Privacy Policy

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Below is a list of cookies that may be generated by MailPoet (note that some cookies are only utilized when WooCommerce is installed and activated):

Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.

Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.